Policies
Privacy policy
Privacy Policy
Last Updated: March 3, 2025
This Privacy Policy explains how Interlude Clothing (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website interludeclothing.store (the “Site”) or interact with us.
Information We Collect
We collect personal information that you provide directly to us, including your name, address, phone number, and email. When you make a purchase, we collect order details such as billing and shipping addresses, payment confirmation, and contact details. If you create an account, we collect your username, password, and security information. Additionally, if you contact customer support, we may collect details from those communications.
We also automatically collect certain information about how you interact with our Site. This includes your IP address, browser type, device details, and usage data, which helps us understand how customers navigate and use our Site. We use cookies and tracking technologies to enhance functionality and improve your experience.
In some cases, we obtain information from third parties, such as vendors supporting our Site (e.g., Shopify), payment processors who handle transactions securely, and marketing partners who help us deliver relevant advertising.
How We Use Your Information
We use your information to process orders, manage your account, provide customer support, and ensure a seamless shopping experience. This includes processing payments, shipping products, handling returns or exchanges, and sending notifications about your orders.
Additionally, we use personal information for marketing and advertising. We may send promotional emails, text messages, or display advertisements based on your interests. Cookies and tracking technologies help us personalize these marketing efforts.
For security and fraud prevention, we monitor transactions and website activity to detect unauthorized access or fraudulent behavior. If you create an account, you are responsible for keeping your credentials secure. If you suspect any unauthorized access, please contact us immediately.
We also use your information to improve our services by analyzing customer interactions and feedback. This helps us enhance user experience, optimize website performance, and develop new features.
How We Share Your Information
We may share your personal information with third-party vendors who provide essential services such as payment processing, shipping, IT support, and customer service. Our marketing partners may also receive certain data to help us deliver targeted advertising. If required by law or as part of a business transaction (e.g., merger or acquisition), we may also disclose personal information.
We do not knowingly sell or share personal information of individuals under 16 years of age. Additionally, we do not use or disclose sensitive personal information without your consent or for profiling purposes.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. Some cookies are necessary for the Site to function, while others help with advertising and analytics. You can adjust your browser settings to block or delete cookies, though this may impact website functionality. Our Site also recognizes the Global Privacy Control (GPC) signal, which allows users to opt out of certain data-sharing activities.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information. You can request access to, correction of, or deletion of your personal data. You may also have the right to restrict processing, withdraw consent, or receive a copy of your data. To exercise any of these rights, contact us using the details below.
We do not discriminate against users for exercising their privacy rights. If you wish to opt out of marketing emails, you can unsubscribe at any time. However, we may still send non-promotional messages related to your account or purchases.
Security and Data Retention
We take reasonable measures to protect your personal information, but no security system is foolproof. Any information transmitted over the internet may not be completely secure. We recommend not sharing sensitive details over unsecured channels. We retain your information only as long as necessary to fulfill business needs, comply with legal obligations, and resolve disputes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at interlude.clth@gmail.com
Refund policy
At Interlude, we want you to be satisfied with your purchase. If you are not happy with your order, you have 5 days from the delivery date to request a return. Items must be unused, in their original packaging, and in perfect condition with their hang tags still attached—we do not accept damaged items. To initiate a return, please contact us at interlude.clth@gmail.com with your order number and reason for return. Customers are responsible for return shipping costs unless the item is incorrect. Once we receive and inspect the item, refunds will be issued to the original payment method within 5-7 business days. Shipping costs are non-refundable.
Shipping policy
All orders at Interlude require 4-5 business days for processing before shipment. Once your order is shipped, it typically takes 1-3 business days for the carrier to deliver your package. You will receive a tracking number as soon as the carrier provides it to us. Please note that once the package is handed over to the carrier, we are not responsible for any delays, lost, or stolen packages—this will be the responsibility of the carrier. If you have any concerns about your shipment, please reach out to the carrier directly. For any other shipping inquiries, contact us at interlude.clth@gmail.com.